How to avoid creating duplicate tickets from my application

[Shlok Ulva]

Once the ticket is created from my application, the same ticket should not be created from my application even if user tries to create the same issue.

[Carlos Garcia Navarro]

Hi @Shlok Ulva ,

I think this other post may help you:

https://community.atlassian.com/t5/Jira-questions/How-to-avoid-duplicate-issues-being-created-by-an-external/qaq-p/1111836

https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Lookupissues

[Shlok Ulva]

Hi @Carlos Garcia Navarro so to avoid creating duplication of issues can be handled from jira dashboard itself? Or do I need to install any other software for it 

[Shlok Ulva]

@Carlos Garcia Navarro any update on this as the link you shared is not that much clear to me.