How to change admin

[Priyanka Singh]

Hi Team,

The admin of our team on Jira has left the organization and now if we would like to add new people we are unable to do so.

Could you please help in here to make new admin or how to do it any workaround.

[Dirk Ronsmans]

@Priyanka Singh ,

One way would be to re-activate the email account of the former admin, log in with that account and then re-assign to a new admin.

If for some reason that's not possible you'll have to reach out to Atlassian directly at https://support.atlassian.com/contact

[Dick]

In addition to what @Dirk Ronsmans mentioned, the organizational adminship is best taken up by at least two persons from within your organization, just to avoid problems regarding access in the future. It's a no-brainer we encountered ourselves a while ago.
:)
Kind regards,

Dick

[Andy Heinzer]

Hi @Priyanka Singh 

Your site appears to have several other administrators.  It would not be appropriate for Atlassian to step in this case.   Instead you should reach out to one of the other site-admins.   If you are unable to determine who that is for our site, then I would suggest creating a support case in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account and request to identify the site-admins on your specific Cloud site.

Someone from our support team should be able to at least provide the names of the individuals that have administrator abilities on your site.

Andy