How to change status at workflow to the previous one?

[Priscilla Monteagudo]

My Ticket has a workflow and I need to change the status to the previous stage, how can I do that?

[shetty]

one thing you can do is ask your admin to add transition way back to previous status from present, after change of status you can revert it back 

[Priscilla Monteagudo]

Hi, Thank you!!! Only the admin  of the project can change the workflow right?

[shetty]

you need to be jira admin, project admin won't be able to change

[Jack Brickey]

@Priscilla Monteagudo, welcome to the community. you need to have a transition between the two statuses for that to occur. If you are an admin you can add the transition to the workflow. If not please speak to your admin. You can see your workflow and transitions by clicking on the view workflow link in the issue view screen.

[Priscilla Monteagudo]

Thank you so much for your support,  the workflow is right the transition from point 1 to 2 must be linear and forward, however I accidentally pushed it to the next stage but needed to remain as it was, so I need it to go back but I will not change the workflow for an entire project when there are thousands of tickets addressed to it just to change one milestone of one of those, must be some other way.

[Jack Brickey]

can you provide a screenshot of your workflow? and which status the issue is in and which one you want it to be in?

[Priscilla Monteagudo]

This is all I can share:

[Jack Brickey]

I can't tell you much from this picture. Some lines are chopped off. In any event here is reality.

You must have a transition from "but it is here" back to "Should be here" or the box above it. There is no other way. If you have a transition back to the very first box from  say the "done" or "closed" final status then you could move the issue from "But it is here" to the "done" or "closed" then reopen the issue taking it back to the top and then transition from that status to the "Should be here". If you do not have any 'reopen' transition then you will have to add a transition. If you don't want the transition to persist then you can remove it once you are done with it. Of course you would need to add it again should an issue transition by mistake again. Generally, good workflow design practice has a transition to move backwards. At times these backwards transitions are not to be allowed by the masses and are therefore restricted to project/system admins.

Hope that has helped.

[Priscilla Monteagudo]

That is the actual workflow, no arrow goes back. and I can not close and reopen since previous to the desire stage there are at least  3 stages to be repeated and 5 people from 2 different teams to be involved. Thank you.

[Jack Brickey]

@Priscilla Monteagudo, changing the workflow to add a reopen transition will not impact anyone or anything that exists it would only add a new transition and as I said you could either hide the transition altogether so only you see it and/or remove it as soon as you are done with it. That said if you don’t choose to do this then the other option is to work the one issue as if it were in the “should be here” status until it naturally reaches the current but it is here” status. I hope my feedback has helped.

[Priscilla Monteagudo]

Thank you!!! Only the admin  of the project can change the workflow right?

[Jack Brickey]

yes or the System Admin

[Priscilla Monteagudo]

Thank you both!!!