How to change the priority of a next-gen issue?

[Bethany Holt]

I don't see where to change the priority of a next-gen issue.  In my filters/search results, I can see the priority, but they're all set to Major (I guess that's the default?).

[Angélica Luz · Accepted solution]

Hi Bethany,

The priority can be changed directly on the ticket, the field shouldn't be blocked even if there is a default value.
If you click to open the ticket, it can be on a board or backlog, you should be able to click on the priority to show the options:

If you are not able to see the options, can you please let us know if you are facing this issue on all next-gen projects?
Are you the only user facing this issue?
As next-gen projects are independent, you can create a test project and check if you as the administrator of the project can change the priority.

Regards,
Angélica

[Bethany Holt]

Thanks, Angélica.

I don't see the option for priority. All our users are facing this issue.  I will try your suggestion.

[Angélica Luz]

If the field is not visible, maybe it was not added to the screen.
Please, go to the Project settings > Issue types > Select the desired issue type and add the field.

It should be on the "Previously created fields", so just drag and drop on the Primary Fields and save the changes.

[Bethany Holt]

Yes, I see it now under Previously created fields.  Thank you so much!

[Ram Subramanian]

I went to issue types and added priority and saved.  But I am still not able to see priority on opening issue

[Krista Pace]

I had to add this in for each issue type using the left menu bar. See if that works - first time I tried I only changed the settings for 'Bugs'

[David Mercado]

Hi there,

I cannot see the option for Project settings on my next-gen project. How can I enable this?

Thanks

[Angélica Luz]

Hi David,

Project settings are visible only for those who are Administrators of the project.
Please, check with the admin if you are a member or an administrator. They can check this on Project settings > People.

Regards,
Angélica