How to create SLA based on the Priority in JIRA Software v7.3.6

[Prasad Andrews]

I want to know if SLA can be created based on the Priority. Also, it should be paused based on the issue status.

o  Trivial –  7 Days.

o  Minor – 14 Days. 

o  Major – 30 Days.

Kindly suggest if this can be configured. If Yes, then how we can monitor this in Dashboard. In case No, then what are the other options.

A quick response will be highly appreciated.

Note: If it is possible with Plugins then please let me know the plugin name.

I have just installed Enhancer Plugin for Jira but unable to get the exact SLA time.

Please suggest me on this.

Regards,

Prasad

[Alexey Matveev]

Hello,

You can do it with the standard Jira Service Desk SLA. You will have a web panel for each issue, where you can see your SLA. You can find more info here:

https://confluence.atlassian.com/servicedeskserver/setting-up-slas-939926373.html

[Prasad Andrews]

@Alexey Matveev

Thanks for your reply but we are looking SLA options in JIRA Server v7.3.6 not for service desk.

[Tuncay Senturk]

Hello Prasad,

It is possible with Time to SLA plugin. Also it can be doable by Enhancer Plugin but Time to SLA plugin has much more features (here is the comparison for two apps)

You can define SLA by priority or even by JQL with both plugins.

[Prasad Andrews]

@Tuncay Senturk Hi Could you please let me know how it should be paused based on the issue status.

[Tuncay Senturk]

You can find all documentation here.

Just click on cog icon next to SLA definition and select "Pause SLA"

You can find sample screenshots for pausing SLA in SLA definition page.