How to create a JIRA Ticket from a email

[myrlen.antoni]

Hi,

We would like to ask on how to set it up in JIRA? To automatically create a JIRA Ticket, to all emails sent to a mailbox. Can you provide steps on how to configure it?

Thanks,

Mykee

[Alexey Matveev]

Hello,

You should configure incoming email handler:

https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

[myrlen.antoni]

hello,

thank you for your immediate response. I am basically new to JIRA i have read it but i don't know how to configure it on the JIRA Dashboard.

[Alexey Matveev]

You must be a Jira administrator to configure a email handler.

[myrlen.antoni]

yes I am the admin can you help me find where is the email handler? I am new at this and I don't know how to configure it.

[Dharma Ramos]

To add an incoming email handler, navigate to Administration > System > Mail > Incoming Mail.

[myrlen.antoni]

Hello,

this is the interface of my home screen in JIRA. I really don't know where is the Administration.

[Alexey Matveev]

You are not a Jira Administrator, that is why you can not setup mail handlers.

[myrlen.antoni]

Hi Everyone,

thanks for helping me on this. After checking I have not been provided an Administrator account to JIRA, my colleague will grant my access later. But we really need to configure this one. Prior to have an access to mail handlers is there anything that we need to check first?

[myrlen.antoni]

Hi Everyone,

I am here again asking for your expertise and advise. I have created a Shared Mailbox in O365 for this one and I wanted that the incoming emails will automatically create a JIRA Ticket. Just like to ask what is the information I need to fill in the following Hostname, username and password.

[Alexey Matveev]

I have never connected a shared mailbox with Jira. I think you should create a separate question for it.

[myrlen.antoni]

Hi,

Will do, but I just wanted to know what information I need to fill in on the above image.

hostname: smtp.office365.com

username: <what do I need to put it in here>

password: <here also>