How to create a Jira automation (using jira automations(app) to show if the issue was Reopened

[Vera Valshonok]

1) How to create a Jira automation (using Jira automation(app) to show a new field called Reopened when the issue is reopened without a need to create a special Reopen status in the workflow. The idea is to have a field that would show that the task was reopened or not.

2) I am trying to find, as well, a way to show how many times the same issue was reopened. How can I set it using automation?

Thanks in advance!

[Mehmet A _Bloompeak_ · Accepted solution]

Hi @Vera Valshonok ,

Below are the steps that worked on my Jira.

1. Create a custom field named "Reopen Count" with type number and default value 0.
2. Create automation rule as below

   {{#=}}{{issue.Reopen Count}} + 1{{/}}

   

[Vera Valshonok]

@Mehmet A _Bloompeak_  great, thanks! How do I set default value 0? As I haven't found it the rule doesn't work for me.

[Mehmet A _Bloompeak_]

Default value is set on the custom field screen not on the automation screen. See below to set the default value.

[Vera Valshonok]

@Mehmet A _Bloompeak_ Thanks a lot! It worked!

[Mehmet A _Bloompeak_]

Hi @Vera Valshonok 

Happy to see that it worked. If you are looking more info about the statuses you can check Status Time app developed by our team. It shows status duration, status entry dates and status count for each issue.