How to create an issue by default as in TO-DO List instead of that ticket going in Backlog?

[prabhu]

Hi team,

I need to know that how can we create a issue as TO-DO through REST API. We want to know the exact syntax for this to prevent that ticket creation from going to Backlog.

Thanks and Regards,

Prabhu

[prabhu]

Its a team managed business @Trudy Claspill 

[Trudy Claspill]

Hello @prabhu 

Are you working with issues in a Team Managed project or a Company Managed project? You can find that information in the Type column on the "View all projects" page under the Projects menu.

[prabhu]

Its a team managed business @Trudy Claspill 

[Trudy Claspill]

A Business (a.k.a Work Management) project doesn't have a backlog. It has a List view and a Board view (among other views) but it doesn't have a "Backlog" vs. Board concept. All issues are on the board upon creation.

If that is not aligning with your experience, can you provide screen images to demonstrate an issue that is in the "backlog" vs. in the "board"?

[prabhu]

@Trudy Claspill 

I guess I have confused with boards and status. The above picture will explain that I want my ticket to create in TO DO instead of Backlog. Apologies for the confusions.

[Trudy Claspill]

Thank you for that screen image. Now I understand what you are trying to do.

There are a couple of clarifications I want to start with.

First, each Status value (i.e. To Do, Backlog) belongs to a Status Category. There are three Status Categories, and the one to which a Status value belongs can be determined by the color of the Status.

Status Category Name	Color
To Do	gray
In Progress	blue
Done	green

When an issue is newly created, it should be assigned to a Status that is in the To Do status category. On your board, the Statuses should be arranged in order from left to right so that the gray statuses are on the left, the blue statuses in the middle and the green statuses on the right. The issue progresses generally from left to right across the board, from To Do statuses to In Progress statuses to Done statuses.

Additionally when you look at the workflow, you should see that the Start point and the Create transition lead to a gray status.

The status pointed to be the Create transition will be the same status in your board that shows the +Create option at the bottom of the column.

Now, looking at the image you provided, I see that the +Create option is at the bottom of the Backlog column, and that status is blue which indicates it is part of the In Progress category. I recommend these changes.

1. If you want issues created in the To Do status, modify the workflow so that the Create transition points to the To Do status rather than the Backlog status.

2. If Backlog is a step that is supposed to come after To Do, then reposition that column on your board so that is is to the right of To Do.