How to directly access the jira service desk server agent page from an external application?

[Maheswari]

External application have users (they are agents in jira). If this users logged into this application they have to directly access jira service desk without any further jira login.

How can i implement this?

[Alexey Matveev]

Hello,

You would need to use any of the SSO solutions.

For example, this one:

https://marketplace.atlassian.com/apps/1212130/saml-single-sign-on-sso-jira-saml-sso?hosting=server&tab=overview

[Maheswari]

Hi

Thanks you for your reply.

We are using Data Center version. So it providing SAML SSO option in its system settings. I think no need of any add-on.

But currently our application have no SSO. And users are not stored in any directory. Users are stored database(MySQL). There is a separate authentication server (in AWS) for authenticating users in our application.

Our current authentication server in AWS is using a cookie based authentication(JWT) and it is authenticating user against database(MySQL).
Can i use the same authentication server for Jira Service Desk. So it can act as a centralized authentication system for both our application and Jira Service Desk and can use the cookie for accessing jira also. Is that possible?