How to enable outgoing mail in jira?

[Pankaj Mehta]

Hi All,

Currently, it is showing disabled by startup flag , I am not sure how to enable this option in jira.I am using Jira sever and when i am trying to test connetion it is showing like - 

Unfortunately no connection was possible. Review the errors below and rectify:

• SocketTimeoutException: Read timed out

How to fix this problem ?

[Mayur Jadhav]

Hello @Pankaj ,

I hope you are doing well!!

as per the screenshot someone from your team has added the below parameter in Supported Argument in setenv file. You need to remove that.

-Datlassian.mail.senddisabled=true

 Follow the steps if your Jira is installed on Linux.

1. Stopped the service.
2. From <jira-install>/bin, open setenv.sh.
3. Find the section JVM_SUPPORT_RECOMMENDED_ARGS=
4. Remove the -Datlassian.mail.senddisabled=true

and If you have installed on Windows or as Windows service you may please have a look at the article 

https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html

Regards,
Mayur

[Pankaj Mehta]

Hello @Mayur Jadhav ,

I have searched many times , but I didn't get setenv.bat file in bin directory.

I am using jira through "atlas-run" in command line.

[Mayur Jadhav]

@Pankaj it will be there you need to find the out your Jira installation folder in order to open setenv.bat file.

1. From <jira-install>/bin, open setenv.bat.
2. Find the section set JVM_SUPPORT_RECOMMENDED_ARGS=