How to escalate a task in Jira service desk ?

[Rashid Owais]

I cant do escalation in Jira service desk, 

[Jack Brickey]

Does your workflow have a Escalation status? How do you define escalation? Do you want it to move to an Escalated status or do you simply want to notify someone higher up? Help me understand your goal so I might offer a solution.

[Rashid Owais]

Yes excatly i want to notify some one higher.

i cant do it or i dnt know how to 

[Jack Brickey]

And how is the escalation to be done? Does an agent do so or a customer? Here is what I recommend.

1. Edit the workflow in Diagram mode
2. Add a status called "Escalated" and add a transition called "Escalate" from whatever status(es) to the Escalated status.
3. Expose the transition on the portal by checking the box where you find properties shown.
4. Use automation as follows:
   1. trigger - on transition
   2. condition -  status = escalated
   3. action - alert user

be sure to add a transition out of Escalated back to wherever.