How to generate a automatic internal comment

[zhengshuiliang]

Hi,

I have a question that may need some inputs.

I am working on the Escalate workflow of the tickets. My idea is whatever information is added to the Escalate Template, needs to be generated as an Internal Comment.

May I know if this is doable in Jira? Thanks.

[Manon Soubies-Camy · Accepted solution]

Hi @zhengshuiliang,

Do you have Automation for Jira installed? If so, you can do it through an automation rule:

- Manon

[zhengshuiliang]

Hi Manon,

Appreciate your help. I think it is the right way. Just a minor question left, I am new to this.

When I insert the rule App ID {{App ID}}, seems it is not showing its value 123. But it is showing App ID, like its key instead. May I know if you have any suggestions regarding this?

[Manon Soubies-Camy]

Hi @zhengshuiliang, could you try with {{App ID.value}}?

[zhengshuiliang]

Hi @Manon Soubies-Camy 

Thanks for your suggestion and quick response. If I use {{App ID.value}}, it just shows "App ID.value" in the comment. I tried a few other Custom Fileds and they all behave the same. Is there anything I missed?

[Manon Soubies-Camy]

Hmm that's weird, could you try with {{issue.App ID}} and {{issue.App ID.value}}?

[zhengshuiliang]

Hi @Manon Soubies-Camy  I tried both {{issue.App ID}} and {{issue.App ID.value}}. Seems the results just showing the same. It will show "issue.App ID" and "issue.App ID.value" without { and }. This seems indicate the system recognize it but the value is just wrong.

I also tried ${App ID} and ${issue.App ID}, but this format seems to be wrong as it will show ${App ID} and {issue.App ID} directly.

Do you have any idea regarding this?

[zhengshuiliang]

@Manon Soubies-Camy  Just want to let you know that I get it fixed. All good for now. Appreciate the suggestion, it helps a lot.

[Manon Soubies-Camy]

Glad it worked out! Which smart value did work in the end?