How to get add ons to show in New Jira Issue View

[Matt Steadman]

All of the add ons that we used in the Old Issue View are not showing up in the New Issue View. Does anyone know how to make the add ons appear in the New Issue View?

Thanks

[Tinker Fadoua · Accepted solution]

Hi @Matt Steadman,

Did you try to click on the + sign?

[Matt Steadman]

@Tinker Fadoua I do not see a plus sign on the screen (other than the create issue button) where should that button be located?

[Tinker Fadoua]

@Matt SteadmanCan you please send a screenshot(hide all confidential and personal information)? Also just double checking you are a cloud user not server?

[Matt Steadman]

@Tinker Fadoua I am a cloud user and here is that screen shot you requested

[Tinker Fadoua]

@Matt Steadma it is weird on my cloud instance the following is what I am seeing:

"+" takes you to the Apps "plugins" screen

[Tinker Fadoua]

@Matt Steadmanwhat add-on are you missing?

[Matt Steadman]

@Tinker Fadoua we have quit a few we use. If I switch to the old view they are all there. I am going to put in a support ticket to Atlassian and see if there is just an issue with our instance. Thanks for your help

[Tinker Fadoua]

Please click here and open a ticket with Atlassian. I did report to Atlassian and some other champions that we all are not seeing the same screens in Cloud version

Best of luck!

[Tinker Fadoua]

@Matt Steadmanthank you for accepting my answer!