How to get email notification when a specific user does an action in the project.

[Niels Mansveld]

I have the following scenario. In our project we have a client group active who can create issues en add comments to our project.

To manage these tickets we would like a specific project rol (administrator) to get notifications when someone in the Client group does something.

I have found the notification schemes but I can't find a way tot say "When client does *** notify projectrole Administrator.

[Deleted user · Accepted solution]

You can't do something like that as far as I know.

As a workaround, create events, add in the notification scheme the administrator rol and fire those new events in new transitions with the condition "Only users in group/role/group custom field" (you customer). Also, put conditions in the other transitions so your client can't execute actions without these events.

If you have Jira Service Desk, you could use automation and use the public comments as triggers, for example.

[Niels Mansveld]

Thank you @[deleted] I will have a look in that.

[Prashant Mali]

Yes if he want to notify on custom action/transition, then this workaround will help, but he mentioned in description that he want to get notification during creation of new issues/addition of comments.

[Deleted user]

Yes, creation and comments are complicated...

Scriptrunner and create a new project are the only things I can think of.

[Prashant Mali]

hi @Niels Mansveld ,

Good if you have found the notification scheme. In notification scheme , you can see different events. so you need to add administrator role either in Issue Updated event or in Issue Commented event. then only user from specified role will get email notifications.

Thanks,

Prashant

[Niels Mansveld]

Hi @Prashant Mali,

That's the part I have found. But then you get notifications about every action on the project. Also what the developers do but then the mailbox will explode and the client notifications well get lost.