How to import Watchers using CSV.

[Karen Evans]

When using the JIRA Importers plugin, the Map Field page does not allow me to chose the Watcher.  When I type in W or Watchers, the page tells me there are no matches.  Is there another way to import Watchers, or is that field called something else?

[Gabriel Senna · Accepted solution]

Hi Karen,

You need to have the users already created in the instance, to import them as watchers.

As you can check in the below documentation, import them by CSV is possible, there is only this restriction.

https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html

[Karen Evans]

Hi Gabriel,

Thank you for your reply.  The users already exist, so I don't believe that this is the issue.  The problem I have is that in the JIRA Importers plugin, step 2: the Map Field page does not allow me to chose Watcher as a field that this column can be mapped to.

Any thoughts on this?

Best wishes,

Karen

[jpins]

As described on this thread: https://community.atlassian.com/t5/Jira-questions/Failed-to-Import-watchers-through-CSV/qaq-p/612025

Only a JIRA admin can import Watchers through CSV. Admin > System > External System Import > CSV Import.

This is a different wizard than regular users are able to use.

[Astrid Larue]

hi @jpins , I'm an admin but I still can't find "Watchers" in the list of fields when I try to map my CSV... 

[Pronto Software]

I’ve hit the same problem as the OP, the Watcher field is not available on the mapping drop-down. Watchers is available, but it's a numeric field used to count the number of people set as Watcher.

Jira Server, version 8.2.

Performing CSV import with the highest level of admin privilege, all user accounts are active Jira users.

Any ideas around this would be appreciated.

Cheers,

Pete Quick

[Pronto Software]

Thinking out-loud...

I'm wondering if this is to do with the Jira User Directory? We're synchronising with LDAP, perhaps this feature would be happier if these user accounts were internal, or managed with Crowd.

Here are screenshots of the import process after mapping the fields to Watchers and hitting Go on the import.

Indeed, what now?

[Bo Zhang]

Hi, 

I tried to import with user ID as watchers and it worked.