How to make Work Logging "Viewable by All Users" the default

[Bethany Holt]

In our new next gen board, it seems that logging work defaults to being "restricted to developers" (see attached image).  Each time someone tries to log work, they get an error message unless they go and make it "Viewable by All Users".  Is there a way to have this as the default instead of having to change it every time?

[Taranjeet Singh · Accepted solution]

@Bethany Holt 

On JIRA cloud, the only thing you can do is to manually change the visibility of worklogs to selected groups or project roles, when you enter them. 

Checkout

Logging work on an issue

section

at https://confluence.atlassian.com/display/JIRA/Logging+Work+on+an+Issue#LoggingWorkonanIssue-logworkLoggingworkonanissue

[Bethany Holt]

Thank you for your reply. Is this a new thing with next gen? It was not this way on our old Classic board. 

[Jack Hunter [HeroCoders]]

Hello @Bethany Holt,

Logging work is not available in Next-Gen projects as far as I know. There is an open request for that: https://jira.atlassian.com/browse/JSWCLOUD-17447

Are you sure that your screenshot comes from the pure Jira Cloud Next-Gen project? Maybe it is delivered by an add-on?

There are Marketplace apps that bring this option back, e.g. Clockwork Automated Timesheet.

[Bethany Holt]

Hi @Jack Hunter [HeroCoders] 

Thank you for reply! 

I don't understand how this is working then!  We are definitely in a next-gen project, and I don't believe we have any add-ons, but I will have to check with admin.

I took another screen shot of what I see when I open an issue and then click the "Time Entry" button:

[Jack Hunter [HeroCoders]]

Hi @Bethany Holt, 

I'm pretty sure it is an add-on. Take a look at the below screenshot with Clockwork and Checklist apps installed. Their icons are located in the same place as the icon in your screenshot. 

[Bethany Holt]

Ok, that's very helpful.  I'll contact our admins about this then.  Thanks so much for your help!