How to mention the user in the comment text when using the JMWE Groovy Template

[Lakshmi CH]

Hi Team,

We would like to add a comment to the ticket using the JMWE "Comment Issue Post Function." I want to tag (mention) both the reporter and the assignee of the ticket. I have tried various methods mentioned in other articles, but none have worked. Can anyone suggest how to mention the reporter and assignee in the ticket comment?

Both are displaying only names in plain text, not tagging users in the ticket comment.

Platform : Jira Data Center

[David Fischer · Accepted solution]

Hi @Lakshmi CH 

To mention the assignee, you can use:

[~${issue.assigne.key}]

 however, this will only work if you have configured  the Comments field to support Wiki markup. 

[Lakshmi CH]

Thank you @David Fischer .It worked.

For reference for anyone in the future. 

[~${issue.assignee.key}] : Assignee

[~${issue.reporter.key}] : Reporter

[Lakshmi CH]

Hi @David Fischer ,

I noticed today that tagging the user in the comments [~${issue.reporter.key}] , it shows proper full name for some users how we do mentioning in the comments manually, but some users its just showing below. Do you know the reason ?We have all users are same, there is no difference in the user management.

Hello [~vromanko],

Hello [~JIRAUSER49346],

[David Fischer]

Hi @Lakshmi CH ,

I'm not sure why that doesn't work. If you try typing [~vromanko] or [~JIRAUSER49346] manually in a comment (after switching out of the wysiwyg mode) does it work?

[Lakshmi CH]

Hi @David Fischer ,

Its still showing same typing manually in wysiwyg mode also.

[David Fischer]

You need to type it in Text (Wiki markup) mode and then switch to Wysiwyg to see if Jira recognized the user mention

[Lakshmi CH]

Hi @David Fischer 

In Visual mode, it shows the full name , while in Text Mode, it displays the full email ID as our user accounts are configured.

However, in the automatic comment tagging, it appears in Text Mode without the email.