How to @mention users from other projects?

[Markus Braun]

Hello,

We have several projects. Group members of each project have can only access their own project (using a newly created "browse" project role).

@mentions of a member of the same project are possible. However, sometimes it is necessary to @mention people from another project which is not possible in comments and description fields unless the user to be mentioned is in the group "administrators". However, I can assign those people a task.

In Browse users and groups of global permission, I have the following groups:

• jira-software-users-companyname
• site-admins
• confluence-users-companyname
• jira-admins-companyname
• atlassian-addons-admin

Although all users are part of the "jira-software-users-companyname" group, I cannot @mention them. 

In Gear Icon >> Issues >> Field Configurations, I only have "Default Field Configuration". For the comment field "[Wiki Style Renderer]" is selected.

In Gear Icon >> System >> General Configuration, 'User email visibility' is set to 'Show to logged in users only'

I am not sure what else I can try. I want to be able to @mention anyone in our Jira system.

Can anyone help?

Thank you very much!

[Max Foerster - K15t · Accepted solution]

Hi @Markus Braun

the issue here is not being a member of the group or not. That is just an outcome of your configuration. To be able to @-mention users in your project, they require access to the project. So they need at least the Browse Projects permission.

Best, Max

[Markus Braun]

Hi Max,

thanks. For the fast reply. 

I want to be able to mention any user from any project but a user must not have access (also no browse access) to projects where he's not a member.

Isn't that possible?

[Max Foerster - K15t]

Hey Markus, not that I'm aware of. This would also speak against the original purpose of this feature. @-mentions were and still are meant to draw the person's attention to where there are mentioned. You simply want to take advantage of the autocomplete, that's what it feels like to me. 😁