How to prevent all members of group receiving every issue created

[Craig Doran]

How can we change settings in service desk so that every member (customers) of the group doesn't receive an email notification of issues created by other members of the group.

For example one customer of a particular group has created a ticket in service desk portal.  But when she save sit, every member of that group gets an email notification.

[Craig Doran]

Thanks for the reply Alexey.  I followed the link but it seem to have multiple areas.  I still wasn't quite sure which one would prevent every member of a group being sent a email notification.  I dont want to turn off all notifications, just the one which prevent all members of a group being notified every time a request is submitted by one member and replied to.

[Alexey Matveev]

Hello,

Go to the project settings -> Customer Notification and disable the create request notification.

[Craig Doran]

Thanks for the reply Alexey.  I followed the link but it seem to have multiple areas.  I still wasn't quite sure which one would prevent every member of a group being sent a email notification.  I dont want to turn off all notifications, just the one which prevent all members of a group being notified every time a request is submitted by one member and replied to.

[Alexey Matveev]

Unfortunately, you can not turn of notifications for a group of customers. 

[Craig Doran]

If we just assign customers individually to a service desk and not associate them with a group will this work