How to prevent issues from being opened after a certain date

[James Chen]

Hi all, 

I want to add a restriction to avoid an issue be reopened after certain date. That's say, if an issue was closed more than X months, then it cannot be re-opened. The problems is that I cannot find the issue close date field in the conditions or validators. Do you know where I can find this field or how to set this restriction?

Thanks.

[Trudy Claspill]

What Condition and Validator options do you have at your disposal?

[James Chen]

Hi Trudy, 

I have "Compare two values", "Date compare validator" and "Dare window validator" that related to "Date" in Validator. But no one has a "closed date" field. 

[Bill Sheboy]

Hi @James Chen 

Have you tried using the Resolved date/time field in your validator?

Kind regards,
Bill

[James Chen]

Hi Bill, I’ve tried. But I found that the resolved date is not equal to the closed date…for example, sometimes the issue is resolved (or verified) but it is not closed until a few days later, so it it not accurate to use resolved date in these cases…

[Bill Sheboy]

I am not familiar with the Closed field.  Is that a custom field your team has added, a status in your workflow, or something else?

[James Chen]

That is a status in our workflow. When issue is verified and go live, we can change the status to "close" this issue.