How to properly set a custom field in Jira and get the value back in Worklogs ?

[Matthieu Braun]

Hello Jira Community,

We just started to set all of projets into Jira. 
Our need is to report all our project hours by people and business unit.
We are a company with more than 10 business units.

1) We managed the first step : here is a screen of our custom fied for Business Unit listing :

As you can see, it is properly set in the Ticket with many choices.

2) This is how we set it in Jira configuration : is everything OK? 
should we keep 3 screens, 1 context (écrans in french) ? what does it means ?

3) back in Worklogs extension on the main report area, we have a long list of Business Unit category and we're a bit lost : it seems we have multiple naming for "business unit"...
How can we clean this list to just keep main the main value Business unit and remove Business Unit ! , Business Unit 2 ... ?

Thanks for everyone who can help us on that

[Paweł Gesek · Accepted solution]

Hello Matthieu

In Worklogs you see the list of all custom fields in Jira, this includes global custom fields as well as custom fields from team-managed projects (used to be called next-gen projects).

In team-managed projects, these fields can be created on a per-project basis. Worklogs will treat it as the same field if they have the same type and name, however as I can see on your screenshot you have fields with different names as well as different types of the Business Unit field (label, single-select, etc.).

The only way to clear this up as far as I am aware is to go through the team-managed projects and make sure this field gets consolidated (it has one name & type).

Regards,

Paweł

P.S. In Worklogs, we are looking into how we can better handle this in the future, to make these global/project fields mixing up less of an issue.

[Matthieu Braun]

Hi Paweł,

Thanks for sharing your expertise.

It seems we need a bit of cleaning / consistency in the way we have set all projet / field configuration in all our projects portfolio.

We will check. 

[Jakub Sławiński]

hi @Matthieu Braun 

the fastest way of getting support would be of using customer portal: https://soldevelo.atlassian.net/servicedesk/customer/portal/2

I am not the part of the worklogs team, but I quickly checked your scenario and everything seems to work correctly.

Custom field configuration:

Custom field in action:

Worklogs in action:

Can you double check that you do not have these custom fields in other schemes?

[Matthieu Braun]

Thanks Jakub for your fast answer, appreciated.

Sorry, what do you mean by schemes ?

It is possible that while getting our hands on the solution and testing, we added some "Business Unit 2", "Business Unit!" fields in some tickets for testing...
Is that what you mean ?

Checking our ticket to remove those correct?

[Jakub Sławiński]

Yes, exactly.

The issue has been extensively described by Paweł. Jira allows to create custom fields on the global level as well as team-managed projects level.

[Matthieu Braun]

Thanks Jakub