How to raise issues/tasks using Java based on certain errors/irregularities observed?

[Anand Saran]

We would like to integrate the errors/exceptions that have been observed / encountered while certain processes are running. These have to be reported on Jira and a workflow to be set up for the Operations / Cus Support to follow this up?

Thanks.

[Ravi Varma · Accepted solution]

Hi @Anand Saran ,

If the process that you are referring to, can be customizable then you should be able to invoke JIRA create issue REST API from your application and create a ticket in your JIRA instance. FYI, you have to configure that support project in JIRA, before calling the REST API.

Please note that, JIRA comes with default configurations which can be used out of the box for your support project. In case, it does not work for you, you can create your own workflow and hook that up with the support project.

Regards,

Ravi Varma

[Anand Saran]

Could you let me know if this can be achieved in Jira cloud? If yes, could you share more insights regarding how this can be achieved?

Thanks.

[Ravi Varma]

Hi @Anand Saran ,

Yes, you can achieve it in JIRA Cloud create issue REST API.

Please refer to the below two links - 

• https://developer.atlassian.com/cloud/jira/platform/jira-rest-api-basic-authentication/ 
• https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/
• The first reference link talks about how you would use api_token and encrypt using base64 as part of authorization while invoking the REST API
• The second reference link provides sample examples of the REST API

Hope you find this useful and if yes, then can you please accept the answer.

If you still have some query, please let me know.

Regards,

Ravi Varma

[Anand Saran]

Thanks, @Ravi Varma it was helpful.