How to restrict access to a single next gen project

[Ankit Gupta]

We are working with external partners on a single jira project but we are having trouble restricting access to a single project. The existing documentation is for old projects and fail for next gen.

Here are the steps I tried.

1. Add users to jira

2. Remove jira-software-users (since otherwise they got access to all our projects) group for these users.

3. Go to project settings 

4. Add these users by "add users/group" flow.

They are not able to see this project or any issues inside.

[Ollie Guan]

Hi @Ankit Gupta,

Have you ever tried configuring Access as private in Project settings?

[Joe Hankin]

Hi Ollie,

Could I ask how you can give access to a user (in a next-gen project), but so they can only see this one project. I work with an agency and want them to be able to see just this one project as a Member. I can't see how to do it in the Next-Gen projects, but know it is possible in other project types.

I have added a user with no access, and then given access to the next-gen project as described above but they are unable to see anything at all. I presume I'm missing something?

I believe this is also what the question above was asking too? But excuse me if I've missed something. "How to restrict access to a single next gen project"

Many thanks

[Ollie Guan]

Hi @Joe Hankin ,

Have you set the permissions to be restricted and added this user to the access group for the next-gen project?

[Joe Hankin]

Hi Ollie,

Thank you for coming back to me. Yes, I have done both of these.

I am logged in as the other user (the resticted user), and can view the tickets when I go to Issues and filters > All Issues. But when I try and go directly to the board or view Browse Projects I get an error saying "Something's gone wrong" and can see nothing. 

Should I be giving the user some form of rights rather than none at all and assume everything they need will be inheritied by the project?

[Jonathan Vu]

I don't have an answer to this, however, I am looking for a solution to the same situation. 

We have an external guest we need to invite to a single next-gen JIRA project. We invited them to our JIRA instance as a restricted user, and have added them as a "member" role on the project we need to provide them access to. However, the user is getting the same error message as Joe Hankin in the above post, "Something's gone wrong" and cannot see anything.

If this has been figured out, please let me know the solution. Thanks.

[Jonathan Vu]

My team figured out a solution. We had to set all next-gen projects to private, and only provide access to the folks who need to be on the project.