How to roll back a manually inserted Jira plugin

[Paul Horton]

We are using Jira 6.3.11

Problem started when we attempted to download, via addon page, the latest version of Intelligent Reports:

2018-10-02 15:20:21,444 UpmAsynchronousTaskManager:thread-3 ERROR paul.horton 905x19785x2 14tp65c 10.10.32.194 /rest/plugins/1.0/installed-marketplacr [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/apps/23915/version/3000030

As a work-around, I downloaded intelligentreports-2.4.49.jar and upgraded by selecting the windows path to the download.  This reported success.

With a new-found confidence, I decided to upgrade the plugin manager by the same mechanism, downloaded atlassian-universal-plugin-manager-plugin-2.22.15.jar, and attempted to upgrade by selecting the windows path.

I can no longer access the plugin manager; clickng the add-ons tab displays Configure Application Links page, and then there were problems starting Jira properly:

 2018-10-02 16:28:17,561 pool-14-thread-1 INFO paul.horton 988x21274x1 1ulchvg 10.10.32.110 /rest/plugins/self-update/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-plugin' from version '2.18.3' to version '2.22.15'
2018-10-02 16:28:17,561 pool-14-thread-1 INFO paul.horton 988x21274x1 1ulchvg 10.10.32.110 /rest/plugins/self-update/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Disabling com.atlassian.upm.atlassian-universal-plugin-manager-plugin
2018-10-02 16:28:18,430 pool-14-thread-1 INFO paul.horton 988x21274x1 1ulchvg 10.10.32.110 /rest/plugins/self-update/1.0/ [atlassian.plugin.loaders.ScanningPluginLoader] Removed plugin com.atlassian.upm.atlassian-universal-plugin-manager-plugin
2018-10-02 16:28:26,020 ThreadPoolAsyncTaskExecutor::Thread 25 ERROR paul.horton 988x21274x1 1ulchvg 10.10.32.110 /rest/plugins/self-update/1.0/ [plugin.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin com.atlassian.upm.atlassian-universal-plugin-manager-plugin

The basic functionality  (modifying issues etc.) is still available.

Today (3/10) In an attempt to resolved I deleted the record for the new plugin from pluginvalues (there are no related tables in the schema?).  I now get Unsatisfied Dependency Exception erros in the log when restarting.

Having investigated further this morning, I realise we are running an unsupported version, so it is our intention to upgrade to v7, but would appreciate any help advice in resolving this problem.

We do have backups of the database, so wondered if its possible to restore the system configuration only (while retaining the issue updates that have been made)

Alternatively, would an upgrade to Jira 7 repair the plugin configuration?

Thank You

[Andy Heinzer · Accepted solution]

It looks like the UPM might be stuck trying to update itself.  I would not recommend trying to manually edit the database to try to resolve this, instead what I would recommend would be to

1. Stop Jira
2. Go to your $JIRA_HOME/plugins/installed-plugins/ folder
3. Remove all the 'universal_plugin_manager', 'upm', 'self-update' files in this directory (moving to a temp directory outside the JIRAHOME should be a safe measure).
4. Start Jira again.

These steps should be sufficient to get Jira to start up and use the UPM version that was bundled with your 6.3.11 version of Jira.   Alternatively, you could also download a version much closer to your previous versions such as 2.18.4 from https://marketplace.atlassian.com/apps/23915/atlassian-universal-plugin-manager/version-history and then place this .jar file in this path and restart Jira for it to use this plugin.

You could also update Jira to a 7.0.x version, this would in turn also update the UPM, but I'm not sure I would necessarily recommend this as a means to fix the problem.  Just about all plugins that work with 6.x versions required a rewrite to work with the changes in Jira 7.0.x, so I would imagine you would also need to update/install updated versions of all your other user plugins with that Jira upgrade.

[Paul Horton]

I removed the following files from /var/atlassian/application-data/jira/plugins/installed-plugins:

upm-selfupdate7428904438417050816.jar

plugin_8202944307697696081_atlassian-universal-plugin-manager-plugin-2.22.15.jar

Now everything looks fine - I can navigate to the add-ons page again.

Thank You!