How to set automatically issue custom field "Team" base on Reporter Team

[Ricardo Pérez]

Hello everyone,

I am trying currently to create an automation rule to set the custom field "Team" of the new issue base on the "Reporter" field. I want that the Team of the Reporter is copied in the new issue.

Currently I am doing this: {"fields": {"Team": {"id": "{{reporter.fields.team}}"}}} 

But is not working on my rule.

Anyone have an idea how can I do it?

Thank you in advance!

[Trudy Claspill]

Hello @Ricardo Pérez 

The tags on your post indicate you are using the Free subscription of the product.

Are you trying to set the built in "Team" field, or did you create your own custom field named "Team"?

The built in Team field can be used only with the values created for Shared Teams under the Plans menu option. That menu option is available only when you have the Advanced Roadmaps functionality which itself is available only for Premium/Enterprise subscriptions to the Jira Software product.

For more information on AR Teams refer to:

https://support.atlassian.com/jira-software-cloud/docs/manage-teams-in-your-advanced-roadmaps-plan/

The Teams that can be created under the Teams menu can't be used in the built in Team field.

For more information on these teams refer to:

https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-team/

There are changes planned that will bring some unification to the teams under the Teams menu and the teams available through Advanced Roadmaps. For more information on that refer to:

https://community.atlassian.com/t5/Advanced-Roadmaps-articles/Teams-in-Advanced-Roadmaps-What-s-changing-and-what-you-need-to/ba-p/2259096

[Taha El Majidi]

Hi @Trudy Claspill 

I think your msg was for @Ricardo Pérez

Taha

[Trudy Claspill]

Oops! Thank you Taha.

[Ricardo Pérez]

Hey Trudy,

thanks for your answer. I am using privatly the free version. 

My question was actually related to the version I am using at work. We have paid version using plans. Here is Team a custom field. Now I would like via rules to figure out which is the corresponding reporter team and set it automatically.

Thanks you in advance!

Ricardo

[Trudy Claspill]

A person can belong to more than one Team, so I don't think you can dynamically pull the Team information based on the Reporter.

In this post an answer suggests setting up the Automation to explicitly list users who might be reporters, and explicitly choosing the Team value based on that.

[Taha El Majidi]

Hi @Ricardo Pérez 

Where did you store the information about the user's Team ?

Thanks,