How to set up Mail handler for a second project

[John Light]

I have one mail handler setup and working for one project (sending emails to the mail server email results in a task being created for that project). I want to set up another for a second project. I saw this post (link) saying that if you add a catch email, if you send an email to the same server email address, and cc the catch email, it would create a task in the second project, but that isn't working for me. It's just creating a task in the project that already has a handler setup. Anyone know how to set up a second mail handler? Would I need to also setup a second server?

Solved: Create task from email (atlassian.com)

[Aaron Pavez _ServiceRocket_]

Hi @John Light 

You need to set up multiple incoming handlers as mentioned here:

https://community.atlassian.com/t5/Jira-questions/How-many-mail-handlers-per-project/qaq-p/804316

or this

https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-you-can-connect-multiple-support-email-addresses-to-your/ba-p/2729324

Let us know how it goes!

Regards

[John Light]

Thanks for your response! I did setup a second mail handler and it wasn't working. I'm not trying to have multiple handlers for one project, I want to have a second handler that will accept emails to create a task for a second project, but when I try to use the same email as the first handler with a catch email, it isn't working.

[John Light]

Under project settings, I'm not seeing email requests, as referenced in the second link you sent, could you help guide me there?

[Abdallah Khaled]

Hello @John Light , you can indeed have a separate email handler to create issues for another project with "Catch Email Address" set in your handler settings, refer to this guide here.

You may also want to check if the "default reporter" you set in the handler or the sender "if you don't set a default reporter" has permission to create issues on your project.

[John Light]

I have a default reporter set, the catch email address isn't working as intended I believe. I have one mail server with one email. I have one mail handler setup for one project, so when I email the mail server email, it creates an issue there. I setup another mail handler for a second project with a catch email, but when I email the same mail server email and cc the catch email, it just creates an issue in the first project. The second project doesn't have "issues" just "stories" so I wonder if that could be the problem, but I'm not sure.

[Abdallah Khaled]

I believe the first handler is being processed first and it could be due to not having a catch email in the first handler so the email is being processed and the ticket is being created in the first project, could you try to set a different catch email address for the first email handler and try again to send the email.

[John Light]

So have one catch email for the first handler and another for the second handler? Is there a way to do this without using catch emails, or would I have to setup a second mail server?

[John Light]

Adding a catch email to the first handler didn't fix the issue, I sent an email and cc'ed the second handler's catch email, and it still added to the first project.