How to set up a notification to current assignee when an issue is more than XX days in a column?

[Christian]

Hi Jira Community!

We have set up a Kanban board, where each column represents a step in our process. Each of these steps has a certain estimated duration of XX days. This duration is different for each step (=column). 

We would now like to set up custom notification to the current assignee, if an issue has been in a column for more than the estimated XX days. Unfortunately, we can't figure out how to set up such a notification. Would be awesome if someone could point us in the right direction ...

Thanks,
Christian

[Daniel Ebers · Accepted solution]

Hi Christian,

for a nearly identic requirement/use case I came across an implementation using Adaptavist ScriptRunner (App from Marketplace).

Apart from ScriptRunner there might be further Apps available from Marketplace.

Without any additional App you could start with "Filter Subscriptions" as explained in this overview:
https://confluence.atlassian.com/jirakb/automatic-escalation-of-issues-612959361.html

Cheers,
Daniel

[Christian]

Hi Daniel!

Thanks for the quick reply! We will give Adaptavist ScriptRunner a try ...

Could you provide any further hint on the function or script we will need to use? Or will I find this well explained straight in the documentation anyway ...
(sorry for my beginner question, but I'm quite new to JIRA).

Thanks a lot for your support!

Cheers,
Christian

[Daniel Ebers]

Hi Christian,

a common way to accomplish it is the "Escalation Service" (https://scriptrunner.adaptavist.com/5.6.12.1-p5/jira/escalation-service.html).

Cheers,
Daniel

[Christian]

Thanks Daniel,

you've saved me hours. Very much appreciated!!!

All the best,
Christian