How do you keep track of this if the development team needs to redo work on a specific ticket due to bugs, errors, or whatever else?
Define your workflow such that it includes a "reopen" transition that allows you to reopen the issue. Then you can continue the work on it.
Thank you Nic Brough _Adaptavist_
I am new to this, hence it would be great if you could elaborate on it with an example.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
The first Jira workflow that ever existed is a good example - it was designed to have issues re-opened by the creator or developers when issues needed reworking.
Have a look at the diagram on https://confluence.atlassian.com/adminjiraserver/working-with-workflows-938847362.html - you can see there how the re-opened status is different to open, so that you can report on re-worked issues.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.