How to transfer ownership of a JIRA board without being an admin of the board?

[Tahsin Maisha Rahman]

I have a JIRA board which is owned by a former colleague who left the company in a hurry. The board was created personally using his company email and was not under the company organization. Hence, now after I have been onboarded onto the board, I am not being able to add / remove members from the board or perform any admin tasks. 

Could someone please help me transfer this board's ownership to my email address? 

[Matteo Vecchiato]

Hi @Tahsin Maisha Rahman ,

Welcome to Atlassian community.

I suggest to try in one of the following:

• Locate the filter associated to the board and change the owner following this: https://support.atlassian.com/jira/kb/cannot-change-or-delete-filters-owned-by-deactivated-or-deleted-users-in-jira-cloud/ 
• If you are org admin, try impersonate the user: https://support.atlassian.com/user-management/docs/log-in-as-another-user/ 

I hope it helps.

Regards 

[Tahsin Maisha Rahman]

Hi Matteo, thanks for answering but sadly I am not org admin and neither is this settings showing up for me. 

For your reference, I am attaching my settings option in this comment: 

[Matteo Vecchiato]

Hi @Tahsin Maisha Rahman ,

I'm afraid that an advanced permission level is required for changing the ownership. If not, any user could take the elements from other users.

Regard

[Tahsin Maisha Rahman]

Hi Matteo,

I understand. I'm trying to log in to my colleague's Jira account, tahmid.tazwar@selisegroup.com, but I'm not receiving any verification or password reset emails. Can you please help me with this?

[Matteo Vecchiato]

Hi @Tahsin Maisha Rahman ,

If you have already tried with password reset and no email are coming, it could mean that tha count is sync with your company identity provider.

Have you tried to reset the company/domain password of the user account and enter in Jira with it?

Regards

[Tahsin Maisha Rahman]

Hi Matteo,

I have tried to do that as well and tried logging in with Outlook directly too but I am not receiving any emails yet. Could you look into this? 

[Matteo Vecchiato]

Hi @Tahsin Maisha Rahman ,

I'm not part of Atlassian team, this is the community.

I would recommend to look into with  your company Atlassian admins. Otherways, try to open a ticket in the official Atlassian support: https://support.atlassian.com/contact/#/ 

I hope it will be fixed.