How to truncate text while copying a comment field

[Eric Bergeron]

In order to have a glimpse of the last comment added to a ticket without opening it, while in a Filter view or Dashboard, I would like to copy only the first 255 characters or first few words of the last comment. 

Currently, I copy the last comment added on a ticket to a multi-line field, however this creates big spaces in the filter view if that comment was long. 

Any help would be appreciated, thanks!

[Mark Segall · Accepted solution]

Hi @Eric Bergeron - I assume you're trying to copy the truncated text via automation?  If so, you could do this (Assuming your custom field is called "Last Comment"):

• TRIGGER: Issue Commented
• ACTION: Edit Issue (Last Comment)

  • {{comment.body.left(255)}}

[Eric Bergeron]

Hello @Mark Segall - This has really helped me. Actually, I am not truncking the comment itself, but rather I'm copying the text from the last comment added into another text field, which I add as a column on our dashboard. 

This is what I ended up putting: 

TRIGGER: Commented is the main action
ACTION:  Field X = {{issue.comments.last.body.left(255)}}

[Eric Bergeron]

@Mark Segall Thank you!!