1 answer
Hello @Sherwin Soriano
In what type of project is the field being used? Get that information by finding your project in the list on the View All Projects page under the Projects menu, and looking in the Type column.
If it is a Team Managed project and the field is a locally defined field in that project, then a Project Admin for that project can navigate to Project Settings > Issues, and change the default value of the field.
If it is a Company Managed project, or a global context field reused in a Team Managed project, then a Jira Administrator can modify the default value by finding the custom field in the list of global custom fields...
https://{yourBaseURL}/secure/admin/ViewCustomFields.jspa
...and selecting the Context and default value option...
I checked this one by clicking the "Edit default Value", nothing in there
1. All our boards are company managed projects
2. Only 1 context (See attached image below)
3. Not sure what you meant by "Create Issue Dialog".
Thank you for that additional information.
If it is blank at that point, and after you save it then it gets set to some standard text, then that may be done by one of the following:
1. A post function in the workflow
2. An Automation Rule
3. Another automated process.
The easiest one to check first is #2.
Find an existing issue where the text has been filled in. On the right side below the Details and More fields panels you should see a panel named Automation.
Expand that and click on the Refresh button.
If Automation Rules have run against the issue, they will be listed there after clicking Refresh
As a Product Admin you should be able to click on the links and review the rules to see if any of them are setting the field.
If not, the next place to look is at the Workflow.
Go to Project Settings for the project. Next click on Workflows on the left. That should show you a screen similar to the one below. Click on the Edit workflow link.
That should show you a screen that looks like one of the two below. If you don't see the one that looks like a diagram, then click on the Digram button.
Find the arrow between the black circle and a status lozenge and click on that arrow. That should cause a pop-up to display where you can click on Post Functions.
That should give you a screen that looks similar to the one below.
Check the list of post functions for anything that looks like it says it is setting the value of the field.
When you are done examining the workflow, click on the Discard draft link above the diagram to exit the workflow editor without saving any changes you may have made.
If you have any questions about any of the above, please share screen images of what you see and we may be able to point you in the right direction.
If neither of those two options reveals what is setting the field, it could be some other automated process that was put in place by a Jira Administrator, possibly using a third party app added to your instance. At that point I suggest that you consult with the other Jira Administrators for your instance to see if any of them know what is causing the field to be set.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.