I Want to comment and create tickets from Outlook to (Jira Cloud )

[Peddiboyina Nagendrababu]

Hi, 

We Want to Comment and create tickets from mails .For that i found some documents and i created mail handlers .

But i am Facing Some Issues While Working On this

I Found 6 mail handlers:

1.Create a new issue and add a comment to an existing issue

2.Add a comment from the non quoted email body

3.Add a comment with entire email body 

4.create a new issue from each email message

5.Add a comment before a specified marker or separator in the email body

6.Cloud email Handler

I

Kindly let me Know which mail handler is Suitable ..

I am facing issues

1.when i am giving reply from outlook to jira .I want to (Strip the previous data)original body of the mail should be added as a comment in jira ticket .But, all the previous data from the mail are getting added.i want to eliminate the previous data of the mail.Along with that some Attachments are getting added to the jira ticket automatically like atlassian logo and issue type avatar...

2.While creating the ticket from mail i am bit confused how to fill all the custom field values from mail .i want the sequence or pattern in adding custom field values to ticket while creating ticket from mail to jira

And while i am choosing one of the mail handlers above it is asking for the Split Regex

Kindly let me know the proper mail handler and its respective Split Regex to eliminate or strip the previous data..

I Raised the same Concern from last one month but no one is providing me the proper solution,they are just providing some irrelavent information and moving out of my Query..

And i forgot to mention is there any possible way to create single mail handlers.Right now i am creating mail handlers for every issue type in a project.(We are Using Only Jira Cloud Not Using Jira Service Desk)

[Alexey Matveev]

Hello,

1. You can read this KB on how to split emails for Outlook:

https://confluence.atlassian.com/jirakb/how-to-strip-the-old-reply-data-from-incoming-email-when-using-outlook-223218415.html

2. You can not set custom fields in the standard email handlers. You would need an add-on for it. You could use the Email this issue add-on or the  Enterprise Email Handler add-on.

[Peddiboyina Nagendrababu]

I am using Cloud instance not server instance.And you forwarded me Server related KB.

Can you provide me the correct steps in resolving this issue

[Alexey Matveev]

Try method 3 or 5 from this article.

[Peddiboyina Nagendrababu]

Can we have a call .I am bit confused with it. i already tried  following  the 3 or 5 .But it doesn't work for me.

And along with  that what is the respective regex pattern i need to add while creating the mail handler.I am using cloud so it is completely different to server.