I am not able to add user

[pmoyit]

I had setup this JIRA using account as pmo@yesitlabs.com.

https://dev-grovee.atlassian.net/jira

I am not sure why I am not able to add any new user ?

IT is telling me that I am not administrator.............

How to fix this issue and how I can get admin access ?

[Andy Heinzer]

HI @pmoyit 

Your account is not a site-admin of this site.  Hence your account is not expected to be able to add new users to the site necessarily.  I suggest that you reach out to the devgrovee@y********.com account as this is the site-admin of that cloud site. 

Either that account can invite new users, or it could add your account to the site-admins group which would also grant you that role so that you could do this yourself.

Andy

[pmoyit]

Hello Andy,

We are not getting recovery link on said email id.................See below........What should I do now ?

Thanks,

Sherry

[Andy Heinzer]

HI Sherry,

Sorry for the inconvenience, it seems that address was being suppressed by our mail system with the following error:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

2022-04-18T12:16:55+00:00

I have cleared this suppression now. Try to resend the recovery link now.

Andy

[Garrett McCreery]

You have to be be a Jira Administrator in order to add people. Adding people consumes a Jira license, that's probably why your IT department has a select amount of Admins.

[pmoyit]

I am using free version so not sure what is purpose of license. 

Please advise way out.

[Garrett McCreery]

Can you try this link: https://admin.atlassian.com/

[Garrett McCreery]

If you can get there, then make sure you are a jira-administrator. From that same screen you can choose User Management -> User and then add the users there.

[pmoyit]

I already set this up around 4 month back

https://dev-grovee.atlassian.net/jira

problem is now I am not as a admin and so can't add user.

How this could be possible ? There must be some way.

[Garrett McCreery]

Are you able to get to the Admin functionality from the url above?

[pmoyit]

No........I am see this in settings.............I had added user last time 3 months ago but not now as I am stuck due to limited access.

You do not have access to Jira settings or Atlassian admin, contact your Jira admin to grant you access.

[Garrett McCreery]

I believe that you are going to need help from Atlassian on this one. You should open a ticket to support to see if they can assist you. Sorry I was unable to help.

[pmoyit]

How to open ticket with Atlassian .

[Garrett McCreery]

https://support.atlassian.com/contact

[pmoyit]

No luck from support team also...........they are asking to take help on community.