I am unable to import attachments from a Jira Server project to a Jira Cloud project

[Dawn Remmel-Fields]

We need to migrate only Open stories from a Jira server project to a Jira cloud project.  I created a CSV backup that included all fields.  I then adjusted the permissions on the jira cloud project to allow anyone to browse all projects (as suggested in another thread).  I am able to import all of the stories successfully however the attachments do not come over.  At first I was receiving an error that indicated it could not access the attachments in the import report.  I moved the attachments to my local drive but they still do not import.  I am not receiving any type of error during the import any longer though.  But when I open the individual stories in the new project, there are no attachments.

[Dave Theodore [Coyote Creek Consulting] · Accepted solution]

You need to place them on a webserver that Jira Cloud has access to. Then you add a cell for each attachment that is associated with the issue.  An example CSV format would look something like this:

key,summary,field,attachment1,attachment2,attachment3

abc-123,issue123,yes,http://domain.com/123.jpg,http://domain.com/abc.jpg,

abc-124,issue124,yes,http://domain.com/124.jpg,http://domain.com/def.jpg,http://domain.com/xyz.jpg

abc-124,issue124,no,,,

Note, if the issue data is already in Jira, you can do a second CSV in to the existing project. You do need to include the Jira issue key and (correct) Summary columns in addition to the attachments. If you put bogus values in to the Summary column, the import will change the values to what is in your CSV file.

[Dawn Remmel-Fields]

Thank You!  Our company must be blocking things.  I was able to put the attachments on dropbox and access them from there.  Thank you for your reply and assistance!!!