I am unable to see the issue in my backlog this thing has completely blown my mind.

[Saad Tanveer]

no issues are shown in the backlog and I'm unable to run the sprint as it shows zero issues.

[Trudy Claspill · Accepted solution]

Hello @Saad Tanveer 

Welcome to the community.

Are you working with a Team Managed project or a Company Managed project? It will say at the bottom of the navigation pane on the left.

Have you created issues in the project yet?

Can you provide a full screen image of what you see?

Are you the administrator for the project, for the agile board, and/or for Jira overall?

There could be several causes for what you are seeing, but we need more information to provide guidance.

[Saad Tanveer]

It is company managed project and I have created issue in project and also run the sprint in past but no issues are shown in sprint 3

[Trudy Claspill]

You appear to have a Quick Filter activated that is hiding issues. Notice that the Backlog list header says "0 of 12 issues visible" and has a "Clear all filters" link next to it.

[Saad Tanveer]

Actually the problem is we have created the stories for sprint 3 and these are also not visible due to which we are unable to start the sprint.

[Saad Tanveer]

The stories are visible when we apply filters but not in backlog due to which I can't start sprint.

[Trudy Claspill]

If the stories are not showing up in the backlog when there are no Quick Filters applied to the backlog, then the problem is likely in the Filter that is used to select issues for the board.

Examine the filter for the board (under Board Settings > General) and compare it to the issues that are not displaying to see if the filter contains some criteria (or fails to include criteria) such that the missing issues are excluded.

[Saad Tanveer]

When I create issue in a sprint it doesn't show in it can you elaborate it what is actually wrong with it.

[Trudy Claspill]

I cannot elaborate without more information about your board and issues.

Please post a copy of the filter used for the board. You will find that under Board Settings > General

After seeing that I will have specific questions about the issues that you say have been created but are not showing up on the Backlog screen.

[Saad Tanveer]

It is showing this message

[Saad Tanveer]

Thanks Trudy for your help, It was a filter issue

[Trudy Claspill]

You're welcome, @Saad Tanveer 

If your issues has been solved and my responses were helpful, please mark the response as Answer Accepted so that other users searching the forum will find the posts that helped answer questions.