I can see issues in backlog, but not in Board

[Patricio Rodriguez]

Hi All,

I have a scrum project with a board. I need to filter some issues (exclude those that the have an specific Epic), so I modify the board filter:

This is the new query:

project = DLC AND "Epic Link" not in (DLC-862, DLC-1009, DLC-861, DLC-885, DLC-1169) ORDER BY Rank ASC

I exclude some epics.

As you can see, the filter works. and it is working in backlog:

But it is not working when I go to see the active sprint (sprint 13)

If I go back with the changes, I can see all the issues. But it is weird.

Thanks for your help!!

Regards,

[Chris Buzon]

There are a few issues that can cause this - but usually, the fix is to make sure the ticket statuses for the items in the backlog are mapped to a column AND the backlog tickets are moved into a release in the backlog tab.  If both those aren't true, they will not appear on the board.

You can test this by checking to make sure your workflow statuses are all mapped.  Add a new column (temporarily) and move any unmapped statuses to it.  If you see the tickets appear on the new column, you'll have an idea how to get them working as desired.

I sometimes clone a board, do this test, then make any changes I want to try on the clone board before I mess with anyone's work.

[Patricio Rodriguez]

Hi @Chris Buzon, thanks for your reply!

When I go to add a column, I can see how many issues are in those columns.

So, I added the "New" column, and I pass the status "To Do" with 46 issues.

But I still cant see any issue in the column.

Is right how im doing? Thanks!!

[Chris Buzon]

Things I would check:
1) those 46 issues are pulled into a sprint (active one) in the backlog
2) the JQL filter for the board is "allowed" to see those tickets (you can test that by taking the JQL for the boards and just pasting it into a query - you should see all the tickets returned by that query. 
3) You don't have a sub-filter or quick filter removing the results.


Btw - I run into this issue every time I set up a project that uses both kanban AND scrum boards.  It's usually just a setting or two causing the problem.

[Laralu]

Hi @Chris Buzon 

Sorry to bother you... but maybe you can help me with something.

I created a new status called "Cancelled" for both TASKS and BUGS. 

I want to:

- see the cancelled issues in the Backlog view

- but I dont want to see them in the Active Sprints view (I dont want to add a "CANCELLED" column nor do I want to add the "cancelled" issues to an existing column).

Is this possible? 

Thank you very much!

[Ryan Dorn]

I had a similar issue, the problem is that I included the stories based on epiclink, but I didn't include the epics themselves so the stories didn't appear in the sprint view. In my case I wanted to build a board around a specific set of epics so in my example I used "in" instead of "not in" but using the example above, if you change it from this:

project = DLC AND "Epic Link" not in (DLC-862, DLC-1009, DLC-861, DLC-885, DLC-1169) ORDER BY Rank ASC

to this:

project = DLC AND "Epic Link" not in (DLC-862, DLC-1009, DLC-861, DLC-885, DLC-1169) and issue not in (DLC-862, DLC-1009, DLC-861, DLC-885, DLC-1169) ORDER BY Rank ASC

The board and backlog will be filtered as you expect.

[Lara Lutufyan]

thank you @Ryan Dorn .

At the end, I went in another direction... Now the cancelled items are shown in the DONE column so everytime i close a sprint those issues are solved. Thank anyways for taking the time to answer me back!!