I can't access My Dashboard how ever i'm the owner and facing error

[Mahmoud Abdulhamid]

iam not able to access Dashboard and even if try to create new i face same error

[Dirk Lachowski]

Code 500 is an internal server error. You definitely want to raise a support ticket for that kind of error.

[Rilwan Ahmed]

Hi @Mahmoud Abdulhamid ,

Welcome to the community !!

Seems you are accessing wrong url. The homepage and dashbora page will be 
https://<yourDomain>:8080/secure/Dashboard.jspa

[Mahmoud Abdulhamid]

@Rilwan Ahmed thanks

i don't think so because i already navigate through dashboard tab it self 
and l knew that it happens with different mates 

[ram2pixelerant]

@Mahmoud Abdulhamid  anything you have changed in the global permission ?

[Mahmoud Abdulhamid]

@ram2pixelerant No all jira software users can Create Shared Objects

[Rilwan Ahmed]

Hi @Mahmoud Abdulhamid ,

You get AddPortalPage.jspa in url when you try to create a new dashboard. 

Can you open https://<yourDomain>:8080/secure/Dashboard.jspa in new browser or incognito mode and share the screenshot ?

If there was ny new plugins added or upgraded, try to disable them and access the page.

Also let us know if tehrewas any new changes in your applicaton like upgrade, or any chnages recently ?

[Mahmoud Abdulhamid]

Hi @Rilwan Ahmed  
i already update chart plugins one week before but every thing after this update was fine suddenly this happened
 i also  disable the plugins and re tried but in vain 

please find attached screen of new and  incognito mode 

thanks for your interest 

[Rilwan Ahmed]

Hi @Mahmoud Abdulhamid ,

1. If you are able to access manage add-ons page, then enable safe mode and check the dashboard page. 
   http://<baseURL>plugins/servlet/upm?source=side_nav_manage_addons
2. Stop, clear plugin cache and restart jira. Check if issue is solved, meantime check for any errors in the atlassian-jira.log
3. Some more causes and resolution steps are given in link below. Please try one by one.
   https://confluence.atlassian.com/jirakb/soytofuexception-error-when-viewing-a-project-or-issue-in-jira-server-479854648.html

[Mahmoud Abdulhamid]

Thanks @Rilwan Ahmed  i will do my best and let you know the result