I can't create a plan in the Sandbox

[Danno]

I have a Jira Cloud Premium license but I can't create a plan in a test project that I have in the Sandbox. Is that feature locked out?

[Mohamed Adel · Accepted solution]

Hi @Danno 

Do you receive an error message or you can't see the plan menu ? 

Regards,

Mohamed Adel

[Danno]

No, just a link to a documentation page. Here is the screenshot. I've tried logging out of my instance and logging back in but it still doesn't work on any project in the sandbox.

[Mohamed Adel]

Then you should review your permission , you should have Jira Software administrators access please review the following article 

https://support.atlassian.com/jira-software-cloud/docs/set-permissions-in-advanced-roadmaps/ 

[Danno]

@Mohamed AdelI'm the org & site admin. I can create plans in my regular jira instance, just not in the sandbox. I suspect that Atlassian doesn't make it available in the sandbox but I can't find that stated anywhere.

[Mohamed Adel]

I tried on my sandbox instance and I can create plan , I have jira admin privilege

Just be sure you have that access.

[Danno]

Well, that was something I didn't expect. I thought all the permissions I had were transferred to the sandbox. Not so. Your suggestion was correct, I needed to fix my permissions. Thank you for being persistent with me. 😉