I can't get smart values to return in a teams message, can you help?

[Beth Wilkinson]

I have created an scheduled automation to send a message to a Teams channel but when I sends the message, the smart values are not returning. Any assistance would be great as I am at a complete loss and have tried so much stuff. 

Here is a screen shot of my automation:

And here is the result in Teams:

Thank you in advance!

[Bill Sheboy · Accepted solution]

Hi @Beth Wilkinson -- Welcome to the Atlassian Community!

There are two things to check for this symptom...

First thing: smart values are name, spacing, and case-sensitive.  The one for the Lookup Issues action is this:

{{lookupIssues}}

So perhaps change your Send MS Teams message to try that.

Next, are there any issues in response to that JQL?  You can test that in the rule by checking the following with an advanced compare condition, perhaps checking if it is greater than 0, and only send the message in that case.

{{lookupIssues.size|0}}

Kind regards,
Bill

[Beth Wilkinson]

Thank you so very much! Changing to {{lookupIssues}} returned information in the Teams chat, although it isn't actually a link but I can work on that! 

Greatly appreciate the help! I have been wracking my brain for 2 days on this, it's always the simplest fix, isn't it? 

[Bill Sheboy]

Did it not add them as a hyperlink to the issue?  Perhaps check the markup needed for sending a message to Teams.

[Beth Wilkinson]

Yes I was able to get it fixed! Thank you so much again! Thank you!!!

[Bill Sheboy]

Awesome; I am glad to learn that helped!  Please consider marking this question as "answered" as that will help others in the community find solutions to similar needs faster.  Thanks!