I can't separate Jira and Confluence access

[Danno]

I used to be able to allow a user access to only my Jira instance without allowing access to Confluence. Now the system won't let me separate them. If I turn off Confluence, it turns off Jira. How do I fix this?

It looks like this issue is tied to using the Default group Jira-software-users. If I remove people from that group they can't @mention anyone in the comments. How do I keep people who belong to this group from accessing Confluence? Especially when there is a Default access group for Confluence which they do not belong to?

[Rob Horan · Accepted solution]

You can do this by adding/removing people to the specific product access groups.

https://support.atlassian.com/user-management/docs/update-product-access-settings/

[Danno]

OK, well this is something new that I was unaware of. Here is what I see when I follow the directions from the link you sent.

[Rob Horan]

Atlassian documentation leaving you confused?  I'm so shocked.

Go to Overview - you are currently on Directory.

Then use the ... menu and select product access

[Danno]

Thanks for your help, Rob. I knew about the product access page and that was where I figured out my problem. We needed to change permissions to allow some outside contractors access to certain Jira projects and some Confluence spaces. I inherited a lot of bad setups in our system and have let some bad habits continue (any logged-in user) until now. I discovered we had given the default Jira-software-users group access to Confluence instead of just the Default confluence-users group. Remove the Jira group and presto, it works as expected.

The weird thing was I did not know you need the jira-software-users applied to everyone so that they can "@mention" someone in the issue.

[Rob Horan]

Glad I could help!