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I cannot see Atlassian Troubleshoot and Support option in my Jira app.

I cannot see Atlassian Troubleshoot and Support option in my Jira app.

I cannot see Atlassian Troubleshoot and Support option in my Jira app. Whereas in manage app I do see that the plugin is enabled all 56 out of 56 modules of it is enabled. M currently on Jira version

v8.2.2 and
v8.9.0

With both version I am facing the same issues.

The Universal Plugin Manager (v4.3.5) by Atlassian

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Which "app" do you mean?

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JIRA Data center

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Log in as an admin, use the admin cog at the top right, then hit the "admin search", either by clicking it, or just pressing .

Start typing "troubleshoot" into the search box.

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Ok, go to "manage apps" and change the list so it shows all apps, not just user-installed.

Does the troubleshooting app appear to be installed and active?

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I did not have proper system admin rights that is why I think i was not seeing it. Problem is solved after adding myself in sys admin AD.

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DEPLOYMENT TYPE

SERVER

VERSION

8.2

TAGS

Community showcase