I cant create a classic project

[David Stiven Ávila González]

Hi, 

The button to create classic project is disabled, but i have all the permissions, i can see the jira settings on admin page.

 

[Max Foerster - K15t]

Hi David,

can you please have a look at the global permissions and check whether the "administrators" group is listed in the "Administer Jira" global permission or not? That is the necessary permission for being able to create projects. As long as we do not know which groups are granted this permission, this is pure guesswork. By default site-admins and administrators have this permission. :) 

Best, Max

[David Stiven Ávila González]

I'm trying to access using this:

But it always throws an error:

[David Stiven Ávila González]

This is normal? no group has `product administration` enabled:

[Max Foerster - K15t]

Hi David,

that doesn't look good. And I have no idea right now how to fix that. Maybe it's best to open a support ticket with Atlassian showing the screenshot. They still have access and should be able to fix this easily.

Best, Max

[David Stiven Ávila González]

I cant create a ticket in support, I'm logged with the same account I'm administrator on Jira, But it just show me these options:

[Max Foerster - K15t]

Only admins, billing contacts and technical contacts can create support requests. We can't offer any admins at the moment but you should be able to identify a billing contact or technical contact in your company to help you?

[Max Foerster - K15t]

Another way to solve this. Have you tried adding one of the groups here?

[John Funk]

Hi David,

Can you see the gear for Settings in the bottom left of your screen above your Avatar?

[David Stiven Ávila González]

Hi John, 

Yes i can see it

[John Funk]

What are the options that are visible under that? 

[Max Foerster - K15t]

Just a guess thinking of the server version:

All the projects he is an administrator of but nothing else. I doubt that David has the administrative permission as the text underneath the greyed-out button suggests.

Best, Max

[David Stiven Ávila González]

I'm Site admin 

[Max Foerster - K15t]

Hey David,

a site admin is not necessarily a product admin. So please make sure you have the Administer Jira global permission or are part of a group with which has been granted this permission. Again the text on your screenshot clearly says "You don't have permission to create a classic project".

Best, Max

[David Stiven Ávila González]

How can I check that? 

[John Funk]

Right - there are really 3 types of Admins in Jira. The Site Admin who can add users, a Jira Admin who is more of a systems administrator and modify workflows, change schemes, etc. That's the one you need to have to create a Project.

Lastly, there is a Project Admin who can grant access to individual projects where they are Admins as well as a few other things. 

You need to be a Jira Admin (not Site Admin) to be able to create a project. 

[John Funk]

You need to be in the administrators Group when looking at your User Role in the User Management section. 

[Max Foerster - K15t]

The easiest way should be to head over to the user management and add your user to the "administrators" group. It is very likely that this will solve the issue. :) 

[David Stiven Ávila González]

I am in the administrators group:

[David Stiven Ávila González]

Someone can help me? we are blocked because of this