I changed an epic to a task and moved it to a different project - all sub-tasks are now lost

[Mark Cashmore]

I changed an epic to a task and moved it to a different project - there were 4 sub-tasks, they are now lost.

I need to find those 4 lost sub-tasks and reattach them to the parent item.  That item is now a 'Task' in a different project.

I can find the Task (that was an Epic)

I can't find any of the sub-tasks within any project.  I have the code numbers they were listed as but not the text or any details. 

[Okan Erdogan]

If you have moved the parent issue away from its child issues, you will lose the relationship with child issues/tasks. To avoid losing the relationship between the epic and its related issues, you need to move its child issues as well.

Have you checked the All Issues epic in the project you've moved the epic from? When the child issues are separated from the parent, they usually stay in the project under the All Issues epic. You might also want to check the recycle bin just in case. 

[Mark Cashmore]

I don't have an epic called 'All Issues'

I can't find the lost sub tasks with a quick search or JQL search

I can't find the recycle bin

Thank  you.

[Sayed Bares _ServiceRocket_]

Hi Mark,

Code numbers are all you need to find your tickets.

There are two ways to do this. Using JQL query:

key in (ISD-1,ISD-2,ISD-3)

(i) Replace ISD-1,ISD-2,ISD-3 with your code numbers (issue keys)

Or directly accessing it from browser:

https://JiraCloudURL.atlassian.net/browse/Ticket Number

Example:

• https://example.atlassian.net/browse/ISD-1

Best,

Sayed

[Mark Cashmore]

[Sayed Bares _ServiceRocket_]

The JQL is wrong. It should be:

key in (WEB-257,WEB-258,WEB-259)

[Dave Mathijs]

What happens if you enter such an issue key in the Search bar? Are you able to find the issue?

[Mark Cashmore]

If I enter 

(WEB-257,WEB-258,WEB-259)

then I get an error (as per the image)

No I'm not able to find the issues. 

[Mark Cashmore]

[Sayed Bares _ServiceRocket_]

It shouldn't be (WEB-257,WEB-258,WEB-259) but rather key in (WEB-257,WEB-258,WEB-259)

[Mark Cashmore]

I can't spot the difference between them?

[Dave Mathijs]

Hi @Mark Cashmore 

So you created sub-tasks with the Epic as parent?

Were the sub-tasks still there before you moved the issue to a different project?

[Dave Mathijs]

I just tried to reproduce this on my site. But I cannot create a subtask from an Epic directly. I can only create a subtask from a task.

[Mark Cashmore]

Hi Dave, yes I think they were children within the epic.  If I'm mistaken and they were 'Linked issues'  I still can't find them.

I can create children in Epics - see image.

Thank you.

[Dave Mathijs]

Creating a child issue in an Epic ("parent/child relationship" from Epic to Standard Issue Type) is different from creating a Subtask ("parent/child relationship" from Standard Issue Type to Subtask Issue Type).

Nevertheless the Child issues created in your Epic should not have disappeared.

This is not the same as a Linked issue ("horizontal" relationship) between standard issues types.