I changed the RANK field in my project/board filter and now get an error

[gagneet]

I changed the RANK field in my project filter, as someone else had a similar named field in another project and that was conflicting with the one I had in my project. Now I get the following error whenever I try to go to the Board:

"illegal entity scope for entity class (custom_field). expected entity scope 'global' but has scope 'project'"

Is there a way to correct this?

[Ravi Varma · Accepted solution]

Hi @gagneet ,

Rank custom field is exclusively used by JIRA Software for ranking tickets. No one should be changing/modifying them. You should revert back to the old state and request the other stakeholder to change that custom field.  

Please go through the Notes section in  enabling-ranking Atlassian documentation 

Regards,

Ravi Varma

[gagneet]

Thanks Ravi. The issue is that I changed the filter to remove the rank, and now I am getting the above error whenever I try and browse to the board. I am unable to go to the "Board Settings" menu again to change the filter or do anything.

Is there some other way in the Cloud JIRA to rectify this issue?

[Ravi Varma]

Hi @gagneet ,

• Go to Search.
• You will see Filters at the bottom. Click on it.
• JIRA will show the filters.
• You need to identify the filter that is used in the JIRA board.
• If you are the owner of the filter, you can modify the filter JQL. Rank custom field has large significance in JIRA Software. Please be careful with that
• Click Save

Please accept my answer, if it helped you solve your problem.

Regards,

Ravi Varma

[gagneet]

Thanks @Ravi Varma that helped out and we were able to resolve the issue.