I created a JQL but "Not in Resource" is showing

[Fritzie Quizon]

I created a JQL in Jira Team Board but when Grouped by "Assignee" it says - Not in Resource. the tickets/issues are already assigned to a team member.

Here is the JQL

project = ED AND status != "To-Do" AND (assignee IN (712020:f4ef8bc2-0aa4-47e9-9f6a-0927eec11eaf, 712020:845b1189-ffff-43e8-ae01-969acd5f8db3, 712020:1b10d390-0482-4329-af49-97476673a61e) OR assignee IS EMPTY) AND updated >= "2024-08-09" AND updated <= "2024-08-10" ORDER BY created DESC

[shiva kumar Gosul]

use "Structure" query to solve your issues in jira

[Jack Brickey]

@shiva kumar Gosul , "structure" query? Can you explain?

[Jack Brickey]

Hi @Fritzie Quizon , I haven't seen that error before. Let's see if we can diagnose...

can you try the following JQL:

assignee IN (712020:f4ef8bc2-0aa4-47e9-9f6a-0927eec11eaf, 712020:845b1189-ffff-43e8-ae01-969acd5f8db3, 712020:1b10d390-0482-4329-af49-97476673a61e)

[Fritzie Quizon]

Still the same.. :(

[Fritzie Quizon]

[Jack Brickey]

Ok then my guess is that one or more of the unique IDs is the issue. Can you test each individually "assignee = xxxx". Also, I assume you are entering the actual user name and finding in the drop-down that pops up?

[Jack Brickey]

Looking at your scree and wondering where this is precisely? Can you work inside the "view all issues" screen by clicking into the search box in the menu bar and then select Advanced mode to enter the aforementioned JQL.

[Fritzie Quizon]

Here

[shiva kumar Gosul]

Try not to adding status & Fix-version

[Jack Brickey]

@Fritzie Quizon , so are the results in that last screenshot not as expected? It seems to have worked.

[Fritzie Quizon]

the JQL is working but when i select "Group By: Assignee" it will not group by assignee. 

[Jack Brickey]

So I think you are looking at the List view within your project. Correct? in the other view, where it was successful, put on the assignment, call him. It should group by assignee. Now in your list of you, if you would provide a full screenshot that shows your query, I might be able to explain where things are going .

[Fritzie Quizon]

No, i AM Looking at Jira Team board

[Jack Brickey]

i cannot tell much from that image.

questions in my mind:

• is this a Company or Team managed project
• Is this software project or business project
• what exactly is a "Team board", maybe just a name or maybe something unique to the project type

a full screen view would help

[Jack Brickey]

the one observation I will make is that this "team board" seems to be at the bottom of the sidebar under "project pages". This makes me question if you are working with an add on application. Is that possible?

[Fritzie Quizon]

I think I already know the issue, but don't know how to solve it..

Not in resources is showing because I think that other team members are not associated with the project. They have Jira Account but i think they are not included in the project.