I dont have access to my accout

[Ángel Olea]

Please I need to make a payment but i dont have access to my account is like dissapear ...

[Jonas Andersson · Accepted solution]

This is the community forum, so we can't really help you with this. You have to raise a ticket at support.atlassian.com

Kind regards

Jonas

[Krishan]

where do i raise a ticket as my product is in trial 

[Kameron]

Hi Krishan,

During your free trial, you have access to our Technical Support and we will be available to assist. Please file a support case on our Support Page with the verified Cloud URL to securely assist in gaining access to your account.

We will look forward to hearing from you!

Best,

Kameron 

[Kameron]

Hi Angel,

Sorry to hear you are experiencing difficulty! Our Customer Advocates team will be happy to help investigate the reason why you are not able to access your Cloud site. 

As Jonas has mentioned, the best route is to generate a support tick at support.atlassian.com. If you could also provide the Cloud Site URL (XXXXXXXXX.atlassian.net), we can look into your account from there. 

Looking forward to hearing from you!

Cheers,

Kameron 

[Krishan]

Hi, 

I do not know if i can post the URL here . But could send a mail if you send me a mail to the  email address krishandev@virtusa.com 

Regards, 

Krishan