I get a long error when accessing a big picture link sent by a colleague, how can I solve this?

[Ivan]

Hello, 

I get the following error when accessing a colleague's link to our big picture's project. I am administrator of this project. 

Please refer to the following error id: 11e7a364e28f85df8da89a18e8f5d335da623d718e89154c7d1fe7b84ede1445ed8238f76250bad6d8fc3bdc9b5af5dfa2bbab4007e05e4c2989ca77e24c815c.96c6d4fd51168695d1573c48a72861976a7874f43bdf91fac2620d30864354fa65f57f1a35cbcd2415b387d64c9af2ef53b720b1a172402de709390c47a01d8e.07d401951e732fd29f360671f6a0cf77f6970187dfe06d413f72fbf28460a52b49d9541d92126d1f9bf0a48f6e650f59e4b3809564f3741665bc22a09ac0c3f8.2023-01-11T11:03:04.842038Z

How can I resolve this issue? 

[Brant Schroeder]

@Ivan welcome to the Atlassian Community

Did you setup the Big Picture Project?  Are you the admin on it and have you been given view access?  Even though you are the admin on the Jira project you might not have access to the Big Picture project.

[Alfredo Diaz del Valle]

I have set up a project twice and both now give me the same error.  Can you help me out

[Brant Schroeder]

@Alfredo Diaz del Valle I would suggest reaching out to BigPicture support if you are on cloud.  They will be able to take a look at what is happening.

[Alfredo Diaz del Valle]

Thank you very much @Brant Schroeder will reach out to them.