I got 'Cannot add user, all the user directories are read-only.' during installing

[文艺中年]

I'm installing atlassian-jira-software-7.12.3.tar.gz for evaluation.  my env is : Ubuntu 16+ JDK1.8 + MySql 5.7.23

I have ran into step : "Set up administrator account", fill out the username & password, click "Next", I got the error: Cannot add user, all the user directories are read-only.'

I'm sure I have enough Mysql privilege , because I'm using root account to operate it.

I even try installing my own mac for many times, I always got the exact same error, confused. any helper is appreciate.

[lee]

Hi,@文艺中年,,I had the same Problem with you . Did you have fixed the problem?

Windows 10
Jira 7.41
MySQL 8.0.12

mysql-connector-java-5.1.48-bin.jar
Java 1.8.0_241

[lee]

not win10,but centos 7.6.1810

[lee]

i fixed it, mysql5.7 will be ok.

[Andy Heinzer]

I have seen this error before.  It happens because Jira can't create the admin account.  There are potentially different reasons for that.  But in an initial setup of Jira like this, it usually tends to be that either the database Jira is using is setup incorrectly, OR that Jira's configuration to use that database (dbconfig.xml) is misconfigured.

To confirm this, if you can recreate this error, and then immediately go to either:

• $JIRAHOME/log/atlassian-jira.log   OR
• $JIRAINSTALL/logs/catalina.out

Either one of these should provide more details about the error itself and give us some help to understand how to correct this.

Please let us know the results.  And if you wish to also share with us your $JIRAHOME/dbconfig.xml (no need to share the database credentials in cleartext there), that too might help us understand how Jira is configured here.

[Deleted user]

Hi @文艺中年,

Try to follow the approach mentioned in this document by upgrading the MySQL JDBC.

The following guide has the steps needed and the link to the JDBC version that is recommended.

https://confluence.atlassian.com/adminjiraserver072/connecting-jira-applications-to-mysql-828787562.html

Hope this helps!!

Regards,

Priyanka

[文艺中年]

I tried it , It doesn't work. Even if I use built-in database, I got the exact same error.

[YY Brother]

yeah, the same to me even if i use built-in database