I got my deactivated account activated but not able to see my project. Why?

[Manojpk7]

my login was deactivated due to no activity which just got activated but I don’t see my project in it now. Can somebody please help?

[Pramodh M]

Hi @Manojpk7 

Welcome to the Community!!

It seems like your site was inactive for more than 120 days, which means you may have lost the data

Please find the reference here

https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

May I know for how many days has it been inactive?

[Manojpk7]

I don’t think it was 120 days , I can’t remember exactly though. 

[Ismael Jimoh]

Hi @Manojpk7 

Could it be possible that your instance was dropped as a whole? If you have access to the instance but do not see your data then I suspect that this may be the case.

I will rather direct this question to Atlassian via support.atlassian.com.