I'm receiving service unavailable when trying access my jira instance.

[Aparna Appam]

I'm getting service unavailable error when trying to access my jira instance ,I want reason why it is happening, RCA and resolution

[Cloudites Owner]

Check the db instance.

[Appam Aparna]

What i have to check in dbconfigfile?

[Cloudites Owner]

Use the dbconfig ui to validate your db instance is available with the configured credentials.

[Dirk Ronsmans]

@Cloudites Owner , 

you might want to provide a bit more step by step instructions..

[Cloudites Owner]

Aparna looks to be capable, knows about the dbconfig file so +1 already. Your hunch on the lock file could be the issue.

[Dirk Ronsmans]

hey @Aparna Appam ,

Since it's a on premise instance you'll have to dive in to the logs to see what is going on.

Is your log reporting any error(s) when starting?

[Mayur Jadhav]

Hello @Aparna Appam ,

Hope you are doing good!!

May be someone has stopped the Jira service from the backend so that it is not loading on web, and you need to reach to the person who has access the backend.

Regards,
Mayur

[Aparna Appam]

I tried to restart the jira ,it's not stopping but starting , I checked the logs also ,I'm not able to understand the root cause,please can someone help me out

[Appam Aparna]

Hi,

i can find these errors 

[Dirk Ronsmans]

Those are healthcheck errors, unless these suddenly occur after an upgrade or something they shouldn't be causing the Service Unavailable you get.

I'm seeing a lot of mail errors too but you'll have to fix those separate. 

Anything else as far as errors go? i'm thinking more along the lines of

"failed to start", "could not get lock",... 

• Are you running a proxy in front of your Jira?
• Did you just do an upgrade?

[Cloudites Owner]

Appreciate the comic relief, too funny!

https://status.atlassian.com/